Return or exchange an item – 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
We will gladly accept returns or exchanges, provided the goods are unused, and still in their original packaging with any enclosed documentation.
Due to the nature of the products, unfortunately we can’t accept returns of any opened or used items. This ensures that you, and all of our other customers, always receive safe, high quality products. They do say sharing is caring… but in this case, we have to disagree.
We will provide a refund (less the original shipping fee) once we receive and inspect the goods. Alternatively, we can provide an exchange. Please note that an additional shipping charge is payable for item exchanges.
– Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
– The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
– The cost of returning the item to us is your responsibility.
– Delivery charges are only refundable where goods are faulty and a refund is made.
Download our returns form here, and include it with your returned items.
Our Returns address is:
Adult Toy Shop
PO BOX 228